Cloud Technical Solutions Engineer, Oracle

Google India Pvt Ltd

• 2 to 5 yrs
• As per Industry Standards
• location_on Pune (Maharashtra)

• JOB DESCRIPTION

  Position: Cloud Technical Solutions Engineer, Oracle
  Location: Bengaluru, Karnataka, India; Pune, Maharashtra, India

• Minimum Qualifications:
  • Bachelor’s degree in Computer Science, Information Systems, related technical field, or equivalent practical experience
  • 2 years of experience in reading/debugging in one language: Python, Shell/Bash, Perl, Java
  • 2 years of experience troubleshooting and advocating for customers’ needs, and triaging technical issues (e.g., hardware, software, application, operational, process)
  • Experience in enterprise cloud support and supporting Oracle solutions on public cloud
  • Preferred Qualifications:
    • Public cloud certifications or traditional Oracle certifications
    • Experience with SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing
    • Experience with deployment migration from traditional infrastructure and IaaS Solutions on public cloud, on-premise, or hybrid cloud computing
    • System/network administrator level knowledge of Linux/Unix or other operating systems
    • Ability to collect and analyze common trace files, network packet tracing, memory dumps, oracle logs, RAC logs, analyze OS metrics for network, memory, processing, and IO troubleshooting
    • Ability to work non-standard hours, weekends, holidays, and shift-based schedules
    • Responsibilities:
      • Understand customer impact, work on escalations through diagnosis, troubleshoot and resolve on Google Cloud Platform (GCP) products through excellent customer management.
      • Contribute to Supportability Engineering with product, site reliability engineers, and engineering to improve product quality and reduce contact rate.
      • Interact with SRE and Vendor teams to drive high-quality response to outages, minimize impact on customers, and improve support experience for Oracle-on-GCP by developing best practices based on previous learnings.
      • Act as a Subject Matter Expert (SME) for internal stakeholders in engineering, Sales, and external partners to resolve technical deployment obstacles and improve interoperability with GCP and other products.
      • Learn GCP native databases and help customers migrate from legacy to modern GCP databases (Spanner, BigQuery, BigTable).
      • Work as part of a team globally to ensure 24-hour customer support.
      • JOB FUNCTION:IT Software : Software Products & Services
      • INDUSTRY:Internet/Dot com/ISP
      • SPECIALIZATION:Software Engineer
      • QUALIFICATION:BE/ B.Tech (Engineering)
      • EMPLOYMENT TYPE:Full Time

      • KEY SKILLS

        cloud solutions, troubleshooting, customer advocacy, sql administration, networking solutions, java, linux, debugging, perl, cloud computing, python,oracle, os, infrastructure, unix, sql,  database.
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