Digital Support Manager
IBM India Pvt Ltd
- 8 to 12 yrs
- As per Industry Standards
- location_on Bengaluru/ Bangalore (Karnataka)
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JOB DESCRIPTION
- Your Role and Responsibilities
- Operations Management
Good understanding of Enterprise Technical Support business. Ability to drive Support business with a proven record of innovation in Support industry. A result-oriented person with a zeal to excel in organizational goals. Manage Technical support centre shift-based operations. Maintain Service Level and Its Agreements. Good understanding on incident management best practices. - Customer Centricity
Understand the need for and importance of having customer at the core of everything we do. Be customer centric and promote that culture with in the team. - People Management
Manage a team of Technical Support Engineers, who provide Technical Support to our Enterprise customers. Address the people related concerns of the team members. Be able to help people develop professionally and helping them with their development planning. - Required Technical and Professional Expertise
Between 8-12 years work experience in a Product Support organization. Experience of working on Cloud solutions is must. Sound knowledge of technologies like Azure, C#. .Net. SQL, JavaScript frameworks is an added advantage. -
Locations
Bangalore, IN- IT Software : Software Products & Services
- Software Services, IT-Software
- Software Engineer
- ME/ M.Tech./ MS (Engg/ Sciences)Any Graduate
- Full Time.
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KEY SKILLS
people management, operations management, customer centricity, technical support, cloud solutions, sql, crm, c#, javascript, .net - Stay Connected and Subscribe to fresherjobsworld.com to get Latest Job updates from fresherjobsworld.com.
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