Sr. Team Lead – KPO
virtusa consulting services pvt. ltd.
- 7 to 10 yrs
- As per Industry Standards
- location_on null (Null), Hyderabad/ Secunderabad (Andhra Pradesh)
-
JOB DESCRIPTION
- Position Title: Team Lead – KPO
- Key Responsibilities:
- Provide team leadership and coaching
- Create an environment of trust, open communication, creative thinking, and cohesive team effort.
- Provide the team with a vision of the project objectives.
- Motivate and inspire team members.
- Lead by setting a good example (role model) behavior consistent with words.
- Coach and help develop team members; help resolve dysfunctional behavior.
- Facilitate problem solving and collaboration.
- Oversee day-to-day teams’ operation and performance
- Discover training needs and provide coaching
- Intervene when necessary to aid the group in resolving issues.
- Encourage creativity, risk-taking, and constant improvement.
- Recognize and celebrate team and team member accomplishments and exceptional performance.
- Conduct monthly one on one performance reviews with team members.
- Act as SPOC for conducting appraisals, approving leaves.
- Skill Set:
- High proficiency in Verbal/Written English.
- Knowledge of MS Office, G Suite.
- Clear Communicator.
- Strong Organization Skills.
- Confident in the Team.
- An Example of Integrity.
- Influential in Core Areas.
- Powerful Facilitator.
- Skilled Negotiator.
- Primary Location: Hyderabad, Andhra Pradesh, India
Job Type: Experienced
Primary Skills: MS Office
Years of Experience: 7
- Operations/Customer Service/Telecalling/Backend
- IT-Hardware/Networking, Telecom
- Any Process – International BPO Type
- MBA/ PGDM Any Graduate
- Full Time.
-
KEY SKILLS
verbal/written english,ms office,g suite,team leadership,coaching,training needs,creative thinking,job posting,communication. - Stay Connected and Subscribe to fresherjobsworld.com to get Latest Job updates from fresherjobsworld.com.
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