Technical specialist
HCL Technologies Ltd
- 5 to 8 yrs
- As per Industry Standards
- location_on Nagpur (Maharashtra)
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JOB DESCRIPTION
Job Description Technical specialist Job Summary Location: Nagpur Project role: Technical specialist Qualification: B Tech, B.E Experience: 4.5-8 Years Skills: COLLABORATION SERVICES No. of positions: 0 Job description: JD Attached To provide support for on call escalations and doing root cause analysis of given issue To independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies.
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- Operations/Customer Service/Telecalling/Backend
- Software Services, IT-Software
- ITES Operations
- Any Graduate
- Full Time
KEY SKILLS Escalations, coaching,csat, customer experience.
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