Customer Service Process Associate (Voice-English)
Genpact India Private Limited
START DATE
Immediately
CTC (ANNUAL)
₹ 2,52,000
EXPERIENCE
0-1 years.
About the job
Key responsibilities:
1. Respond to customer queries and customer’s concerns.
2. Make outbound calls to customers and employers.
3. Provide support for data collection to enable Recovery of the account for the end user.
4. Maintain a deep understanding of client processes and policies.
5. Reproduce customer issues and bring up product bugs.
6. Provide excellent customer service to our customers.
7. You should be responsible for exhibiting a capacity for critical thinking and analysis.
8. Responsible for showcasing a tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.
2. Make outbound calls to customers and employers.
3. Provide support for data collection to enable Recovery of the account for the end user.
4. Maintain a deep understanding of client processes and policies.
5. Reproduce customer issues and bring up product bugs.
6. Provide excellent customer service to our customers.
7. You should be responsible for exhibiting a capacity for critical thinking and analysis.
8. Responsible for showcasing a tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.
Effective Communication, English Proficiency (Spoken,)English Proficiency (Written),Problem Solving.
Other requirements
1. Graduates from any discipline who graduated in 2023 or 2024 are eligible to apply.
2. Strong analytical skills and critical thinking abilities with a customer-centric approach.
3. Previous experience in a customer service role chat/email/voice will be a plus.
4. Excellent proficiency in written English and with a neutral English accent.
5. You should be able to work on a flexible schedule (including weekend shifts).
Salary
Annual CTC: ₹ 2,52,000 /year.
Perks
Cab/Transportation facility.
Number of openings
500.
- Stay Connected and Subscribe to fresherjobsworld.com to get Latest Job updates from fresherjobsworld.com.
Article Categories:
private jobs