Brady Corporation is hiring for Process Executive/Senior Process Executive
Department: Credit & Collections
Position Reports To Manager/AM
Eligibility Criteria
- BA/BS in accounting, finance or related field or a minimum of 3 years of C&C, experience.
- Experience with GetPaid collection software
- Experience in Oracle
- Experience in SAP
Position Summary
Responsible for supporting Platform Credit &Collection on admin tasks including but not limited to shared mailbox management, reporting, offsets, disputes, managing dialer, processing credit card payments. Works closely with Brady C&C Collectors, Customers, Sales, Customer Service, and others both external and internal to Brady for resolution of customer inquiries. Effectively presents complex information, in verbal and written form and responds to questions and requests from internal and external customers in a timely manner. Demonstrates a working knowledge of C&C Policies and Procedures, return policy, sales orders, credit, debits, and cash application.
Supports team members through teamwork and meets individual and team goals.
Essential Duties and Responsibilities
- Utilize Get Paid and SAP to assist in performing collection and deduction research.
- Effectively present complex information and respond to questions from internal and external customers.
- Understands and follows all Credit & Collection related processes
- Provide support to Collections team when required
- Processes multiple and various Accounts Receivable transactions
- Manages Getpaid Failed Faxes and No AP contact
- Processes Customer Refunds
- Manages Admin dispute
- Coordinates with other departments and local C&C team to provide resolution to customer inquiries/concerns
- Creates various reports for site/ department performance and data sources for C&C functions.
- Process credit card payments ie. Received through Emails and Website.
- Supports Process Improvement initiatives
- Understanding and hands on experience of processing Debit/Credit Memo, offset and clear customer accounts
Required Knowledge, Skills and Abilities
- Enthusiastic, self- motivated and high level of energy and drive – especially in the face of resistance or setbacks
- Analytical and problem solving skills with ability to examine documents and investigate discrepancies
- Excellent written and verbal communication skills in English
- Accuracy/attention to detail
- Passion for Lean Principles and strong will to deliver results
- Microsoft Windows, Word and Excel experience
- Critical thinking skills
- Comfortable in challenging existing processes and performance
- Experience in managed multiple customers and points of contact
- Decision making skills
- Identify process improvement opportunities
- Strong organization and prioritization skills
- Excellent research skills
- Understanding of financial analysis
- Proficient in understanding and speaking English
- Requires strong ability to prioritize and be self-motivated in order to meet daily demands of customers and supervisor.
- Knowledge of Accounting and Finance Fundamentals
- Work requires the level of educational development normally acquired through completion of a two-year associate degree in business or related field. A bachelor’s degree in Accounting or Finance preferred.
- Requires a thorough understanding of the credit and collections functions in order to work under limited supervision in resolving complex credit issues
Salary: INR 3-3.4 LPA
Interview Mode: Face to Face
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