Cloud Support Engineer (Networking)

AMAZON INDIA PVT LTD

• 2 to 6 yrs
• ₹As per Industry Standards
• location_on Bengaluru/ Bangalore (Karnataka)

• JOB DESCRIPTION

• Key Job Responsibilities
  • Learn and use groundbreaking technologies.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs.
  • Interact with leading engineers around the world.
  • Partner with Amazon teams in India to help reproduce and resolve customer issues.
  • Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
  • Drive customer communication during critical events.
  • Drive projects that improve support-related processes and our customers technical support experience.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Work on critical, highly complex customer problems that may span multiple AWS services.
  • Learn and use ground-breaking technologies.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
  • Interact with leading engineers around the world.
  • Partner with AWS teams to help reproduce and resolve customer issues.
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Drive customer communication during critical events.
  • Drive projects that improve support-related processes and our customers technical support experience.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Work on critical, highly complex customer problems that may span multiple AWS services.
  • Work/Life Balance
    We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. Supporting workplace and home life is key to achieving success in the cloud.
  • LocationsIND, KA, Bangalore

    • JOB FUNCTION:IT Software : Software Products & Services
    • INDUSTRY:Consumer Durables/FMCG, Warehousing
    • SPECIALIZATION:Software Engineer
    • QUALIFICATION: BE/ B.Tech (Engineering)
    • EMPLOYMENT TYPE:Full Time

    KEY SKILLS

    cloud technologies, customer support, troubleshooting techniques, technical writing, project management,cloud computing.

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